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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shannon Rogan

October 24, 2025

1  out of  5
rating by Shannon Rogan
"I have been with Ron Burns State Farm for probably about 10 years. I was researching insurance quotes and received a quote for nearly $100 less. I called today to cancel my current policy on date 10/25/25 as I was starting my new policy tomorrow on the 25th. Amanda was extremely rude, disrespectful and unprofessional. She informed me that my policy would be ended effective immediately even though I stated I needed to have the policy ended tomorrow. This is the type of people you employ, doing your customers dirty."
We responded:
"Shannon, thank you for your long-term loyalty to Ron Burns State Farm. We appreciate you taking the time to share your experience. We strive to provide clear and accurate information to all our clients, especially regarding policy cancellations and effective dates, as maintaining continuous coverage is very important. Amanda’s intention was to ensure there was no gap in your coverage, which can sometimes result in immediate cancellations once a request is received. While we hate to lose you as a customer, we understand that you need to do what is best for you and your financial well-being. We apologize if our communication came across as abrupt or disrespectful, as that is certainly not our standard or goal. We value your feedback and will use it to improve our communication and service. "
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Joyce Cauley

October 24, 2025

5  out of  5
rating by Joyce Cauley
"Always a pleasure to talk with anyone in the office. They have always answered our calls in a timely manner leaving us satisfied with questions we may have had. I truly appreciate Ron Burns and his staff for making us feel comfortable doing business with them. We would highly recommend to our family and friends."
We responded:
"Joyce, thanks so much for your 5 Star review. Thanks for your continued trust with your auto insurance, Drive Safe & Save!!"
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Russell Armstrong

October 22, 2025

5  out of  5
rating by Russell Armstrong
"Always very helpful with advice and with answers to my questions. Very prompt and courteous."
We responded:
"Russell, Thank you for your kind feedback! We're glad to hear that you find our advice helpful and our responses prompt and courteous. We're always here to assist you whenever you need."
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Aaron Swallen

October 21, 2025

5  out of  5
rating by Aaron Swallen
"I’m always impressed with the service I receive when dealing with Ron and his team. Everyone is always very polite and helpful. Today Christina helped me navigate questions about my options and costs for a vehicle I’m thinking of purchasing. She took the time to go through all my questions and was very helpful with my extensive list of questions!"
We responded:
"Aaron, Thank you for sharing your positive experience! We're delighted to hear our team provides you with polite, helpful, and thorough service. It's great to know Christina was able to assist you so effectively with your questions and options. We appreciate your trust and look forward to helping you again in the future!"
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Albert Ballard

October 21, 2025

5  out of  5
rating by Albert Ballard
"I have been with Ron Burns and State Farm for more than 15 years and I cannot say enough about the staff, their friendliness, their dedication to the needs of my family and I, as well as their commitment to giving me the best rates possible for the best coverage available. Ron, Sharon, Julie and all the staff are more than just our insurance agency, they are family to us! When I do have a question. they are only a phone call away and they always work to make sure not only does my question get answered, they make sure I understand in detail what the change point is. They are truly the best team in our area! I'd recommend them to any and all who are looking for a reliable team that cares about your needs."
We responded:
"Buddy, Thank you so much for your wonderful review and for being with Ron Burns and State Farm for over 15 years! We’re really happy to be more than just your insurance agency and to have earned your trust. Our whole team loves you back!! We are always here to provide friendly, helpful service and make sure you get the best coverage at the best rates. It means a lot to us that we can answer your questions and support your family’s needs. We really appreciate your recommendation and look forward to helping you for many more years!"
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dean nesselrotte

October 2, 2025

5  out of  5
rating by dean nesselrotte
"Everyone was real nice, and explained all your options. Also the rates are good."
We responded:
"Hey Dean, Thank you so much for your kind words! We're glad to hear that our team was helpful and that you found our rates reasonable. We are competitive with that Lizard & Flo (lol) We appreciate your feedback and look forward to assisting you again in the future!"
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Robby Manley

September 25, 2025

5  out of  5
rating by Robby Manley
"Been using State Farm for over 10 years now, and I ended up switching to Ron Burns office. His team is top notch and personable, and help with every need. They know who you are when you call and always ask how you are doing and checking in on your family. They are very afforadble."
We responded:
"Robby, Thank you so much for your kind words and for trusting us with your insurance needs over the years. We're thrilled to hear that our team has provided you with personable, attentive, and affordable service. Building strong relationships with our clients and supporting you and your family is very important to us. Please don't hesitate to reach out if you ever need anything—we’re always here to help!"
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Jane Nance

September 24, 2025

5  out of  5
rating by Jane Nance
"Great place and they will help you 😊"
We responded:
"Jane, Thank you for your positive feedback! We're glad to hear you had a great experience and found the team helpful. Your kind words mean a lot to us! 😊"
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Amy Capers

August 29, 2025

5  out of  5
rating by Amy Capers
"I have had Ron Burns for at least 15 years, super great people working there!"
We responded:
"Amy, Thank you so much for your kind words and loyalty over the past 15 years! We're thrilled to hear that you’ve had a great experience with agency and our team. We truly appreciate your support and look forward to continuing to serve you!"
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Steve Boysel

August 19, 2025

5  out of  5
rating by Steve Boysel
"Just wanted to share a quick review regarding Ron. My mom recently went into memory care and prior to that, she was using Ron as her insurance agent. I contacted him and he helped me navigate the long-term care insurance process. Even though I did not know him, and he was not my agent, he went above and beyond in helping make this difficult process easier. He has even checked in with me to see how Mom is doing. I cannot thank Ron enough for his professionalism and kindness. Would strongly recommend Ron to anyone looking for a good and caring agent. Thanks again, Ron."
We responded:
"Steve, thank you so much for your kind and heartfelt review. I’m truly grateful I could support you and your mom during this challenging time. It means a lot to me to know that my efforts made the process a little easier for your family. Please know that I’m always here if you need anything or have any questions moving forward. Thanks again for your recommendation and trust — it truly means the world to me."
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Linda Booth

August 18, 2025

5  out of  5
rating by Linda Booth
"Julie Massie is just an absolutily fancastic agent. The whole office is absolutily wonder to work with. Julie made my experience as painless as posible. 5 star rating"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Julie and the entire team made your experience smooth and enjoyable. Your 5-star rating means a lot to us, and we look forward to assisting you again in the future!"
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Misty Turner

August 8, 2025

5  out of  5
rating by Misty Turner
"I had the pleasure of getting Christina when I called. She was so lovely. Loved her sweet spirit and positivity. It’s because of her that I decided to go w/ State Farm. Christina was very thorough and answered all the crazy questions I had and was very patient w/ me through the process. Thank you so very much Christina. You’re an amazing person. You rock!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Christina provided you with such a positive and thorough experience. She's truly a valued member of our team, and we're glad her patience and positivity helped make your decision easier. We'll be sure to share your wonderful feedback with her. Welcome to the State Farm family! If you ever need anything else, don’t hesitate to reach out. You rock too!"
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Bret'tnee McCoy

August 7, 2025

5  out of  5
rating by Bret'tnee McCoy
"- I cannot express how wonderful this insurance company has been for me. They really treat you like family and they make sure that they meet all your needs in an exceptional way. I am so grateful to have found them. They are so kind and welcoming, and They make everything as easy for the consumer as possible."
We responded:
"Thank you so much for your heartfelt review! We're thrilled to hear that you feel treated like family and that we've been able to meet your needs in such an exceptional way. Our team is dedicated to providing kind, welcoming service and making the process as easy as possible for our customers. Your gratitude means a lot to us, and we're honored to have you with us. If you ever need anything else, we're always here to help!"
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Deanna Cook

July 28, 2025

5  out of  5
rating by Deanna Cook
"The agent, Christina, I spoke with was knowledgeable and understood that I was going from a house to a condo that is a whole different kind of insurance. Very friendly and helpful and made sure she was including eveything I ask for in the contract. She wanted to make sure I understood what she had submitted and was most willing to address any concern or questions I had."
We responded:
"Thank you for your kind words! We're delighted to hear that Christina provided knowledgeable and friendly service, especially in helping you transition from a house to a condo insurance. It's great to know she ensured all your requests were included and took the time to make sure you fully understood the contract. We appreciate your feedback and are always here to assist with any future questions or concerns!"
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James Powell

July 18, 2025

1  out of  5
rating by James Powell
"I am contractor and have been in the roofing industry for a little under five years. A property covered under Ron Burns State Farm had 36 inch IKO Gentry shingles with damage to each facet. The claim has been going on for two months and I have been trying to get in contact with claims adjuster. I have left over a dozen voicemails over the past month and two weeks, no phone call back. They said to use a Tamko Glass Seal 3 tab to make the repair and document it. Ohio is a matching state by law they completely disregarded manufacture specifications and building cod. Ohio Residential Code 904.2 states that all material used on the roof must be compatible with one another. Another reason as to the repair cannot be made is the seal on Tamko 3 tab the sealant strip is on the top side of shingle and IKO's is on the bottom. As a homeowner you have to fight to get the coverage you pay for!"
We responded:
"Mr. Powell, thank you for taking the time to share your feedback. I see that you are not listed as one of our clients, and I would love the opportunity to address your concerns directly. Please feel free to contact us at 937-653-4361 so we can discuss this further and clarify any issues. We value all feedback and strive to improve our services. Thank you again for your input!""
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Evelyn Lucas

June 25, 2025

5  out of  5
rating by Evelyn Lucas
"Ron Burns State Farm Agent and his associates are always willing to help their clients no matter what the situation might be, whether it is their clients fault or their client got hit by another car, it doesn't matter to them and they also help with car rentals if you should need one, if you have that on your policy. If you have an issue with your residence they help with that also and find the right people to assist you with repairs. I receive phone calls at my job, and I cannot believe the amount of people that call me and ask for assistance because their insurance company is unwilling to assist them and have told them to contact the other insurance company of the at fault driver themselves. Thank you, all the Associates at Ron Burns Insurance Office."
We responded:
"Evelyn, Thank you so much for your kind words and for taking the time to share your experience with us! We are dedicated to providing the best possible service to our clients, regardless of the situation. It’s wonderful to hear that you appreciate our commitment to assisting you with your insurance needs, whether it's for auto claims, home issues, or rental car arrangements. We understand how stressful it can be to navigate insurance matters, and we strive to be a reliable resource for our clients. Your feedback reinforces our mission to support our community and ensure that everyone receives the help they need. Thank you once again for your trust in us. If you ever need anything or have further questions, please don’t hesitate to reach out!"
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BJ McDade

June 13, 2025

5  out of  5
rating by BJ McDade
"Best agency around. I’ve had a relationship with them for almost 20 years and everyone knows us and cares…State Farm customer service is great, and Ron and his team are the best!"
We responded:
"BJ, Thank you so much for your kind words! We truly appreciate your loyalty over the past 20 years. It’s wonderful to hear that you feel valued and cared for by myself and our team. We strive to provide the best possible service to our customers, and your feedback reaffirms our efforts. If you ever need anything, don’t hesitate to reach out. We’re here for you!"
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Wyatt Bailey

June 3, 2025

5  out of  5
rating by Wyatt Bailey
"Great place to deal with! Parents had dealt with them for years and made sense to go with them as well. They answered every question I had and helped in every way that they could!"
We responded:
"Wyatt, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us, and it's wonderful that your parents have trusted us for years. We pride ourselves on providing excellent customer service and are always here to answer any questions you may have. Your satisfaction is our top priority, and we look forward to continuing to assist you in the future!"
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Sara Phelps

May 20, 2025

5  out of  5
rating by Sara Phelps
"Ron’s office always takes great care of me! They are quick to assist me with any and all my insurance needs!"
We responded:
"Sara, thank you so much for your kind words! We're thrilled to hear that you feel well taken care of by our office. Providing quick and reliable assistance for your insurance needs is our top priority. If you ever have any questions or need further assistance, don’t hesitate to reach out. We appreciate your trust in us!"
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Kyle Robb

May 17, 2025

5  out of  5
rating by Kyle Robb
"I cannot say enough about the team at Ron Burns State Farm Insurance agency. The whole team is great! Everyone I talked with through my claim was very nice and professional and was always willing to help. They made my very stressful situation less stressful and manageable to work through. If anyone is looking for a fantastic agency to get insurance through Ron Burns State Farm is the way to go!"
We responded:
"Thank you, Kyle, for your kind words about the Ron Burns State Farm Insurance agency! We're thrilled to hear that our team was able to support you during your claim and make the process smoother for you. Your positive feedback means a lot to us, and we appreciate your recommendation. If you ever need assistance in the future, don’t hesitate to reach out!"
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D. P.

May 9, 2025

5  out of  5
rating by D. P.
"They are always there for us no matter the issue."
We responded:
"D. P. It sounds like you have had a consistently positive experience with our service! It's great to hear that we are reliable and responsive to your needs, regardless of the issue. Thanks so much. "
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John Wright

May 8, 2025

5  out of  5
rating by John Wright
"Great experience talking with staff.They were very helpful answering all my question an very professional."
We responded:
"John, thank you for sharing your positive experience! We're thrilled to hear that our team was helpful and professional in addressing your questions. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!"
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Janine Barbee

May 8, 2025

5  out of  5
rating by Janine Barbee
"Ron burns team is always helpful. Talked to Christine she was polite professional, sincere and helped with all of my questions and concerns. Would highly recommend."
We responded:
"Janine, Thank you for your positive review! We're thrilled to hear that our team, especially Christina, provided you with such helpful and professional service. It's great to know that she addressed all your questions and concerns with sincerity. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
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Payton King

May 7, 2025

5  out of  5
rating by Payton King
"Amanda was amazing! Was very kind while she helped me and husband, and answered all of our questions!"
We responded:
"Payton, Thank you so much for your kind words! We're thrilled to hear that Amanda provided you and your husband with such excellent service. We strive to create a welcoming environment and ensure all your questions are answered. We think she's kind of amazing too! If you need any further assistance, please don't hesitate to reach out. We appreciate your feedback!"
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Kellie O'Connor

April 9, 2025

5  out of  5
rating by Kellie O'Connor
"Ron and his team are amazing! Super easy to work with and did a great job handling my claim. They’re the best!"
We responded:
"Kellie, Thank you for sharing your positive experience! You're the sweetest. It's always great to find a team that you can trust and rely on. So glad we could lead you thru the process!!"