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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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william brown

February 6, 2026

5  out of  5
rating by william brown
"Very thorough on making sure I had the coverage I needed and wanted, couldn't ask for anybody more friendly. Very polite Quick easy and painless. Would recommend to anyone needing insurance"
We responded:
"Mr. Brown, thanks so much for your kind review. I believe Customer Service is a lost art, but we are trying to keep it alive here at Ron Burns State Farm."
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Emily McCulla

January 21, 2026

5  out of  5
rating by Emily McCulla
"Ron's office went above and beyond helping me recently. They were supportive with claims and the body shop that was working on my car. After an accident over the weekend, I was called first thing Monday morning by the office to check on the wellbeing of me and my kids. Our wellbeing was their first priority. Insurance was second. They are truly like a family to work with."
We responded:
"Thank you so much for your kind words! We're truly glad to hear that we were able to support you and your family during such a difficult time. Your wellbeing is always our top priority, and we're committed to making the claims process as smooth and caring as possible. It means a lot to us that you feel like part of our family. Please don't hesitate to reach out if you need anything else. Wishing you, Justin and your kids all the best!"
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Stacey Smith

January 20, 2026

5  out of  5
rating by Stacey Smith
"I have had Ron Burns State Farm business for years, as well as my family. I give them a “5”***** star rating. The staff have been wonderful and very genuine. Have nothing but good to say about Ron Burns State Farm. Thank you for your business!"
We responded:
"Stacey, thank you so much for your kind words and continued trust in us over the years. We’re thrilled to hear that you and your family have had such positive experiences with our team. It means a lot to us to be able to provide genuine and wonderful service. We truly appreciate your support and look forward to continuing to serve you!"
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Dwana Doak

January 20, 2026

5  out of  5
rating by Dwana Doak
"Ron Burns State Farm has been great to me, they don’t over charge and they care about us. Actual human beings you can talk to instead of just chat bots. I think I found my people. They are worth looking into if you’re looking for insurance, and not just car insurance! Give them a call!"
We responded:
"Hi Dwana, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. We're always happy to assist so don't hesitate to reach out to us if you need anything. We're here for you anytime!"
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Deborah Cannon

January 19, 2026

5  out of  5
rating by Deborah Cannon
"Christina was very helpful and efficient in getting me the quotes I needed and setting everything up. They embrace you like you are family."
We responded:
"Hello Deborah, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime! Welcome to the family!!"
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Derek Jones

January 17, 2026

5  out of  5
rating by Derek Jones
"Excellent service with a smile."
We responded:
"Derek, thank you so much for your kind words. We appreciate your business and friendship 👊🏼"
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Zach Anderson

December 30, 2025

5  out of  5
rating by Zach Anderson
"I'm always treated very kindly. Anytime I have a question they are all there to greet me and take care of all my questions. Even if it means going out of thier way to find out for me."
We responded:
"Zach, Thank you so much for your kind words! We’re thrilled to hear that you feel welcomed and supported whenever you have questions. Our team is dedicated to providing excellent service, and it's wonderful to know that their efforts to go above and beyond have made a positive impact on your experience. We appreciate your feedback and look forward to continuing to assist you!"
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Rachelle Ferryman

December 23, 2025

5  out of  5
rating by Rachelle Ferryman
"Such a great insurance agent! Very friendly and easy to work with! Christina is very helpful and knowledgeable"
We responded:
"Rachelle, Thank you so much for your kind words! We're thrilled to hear that Christina provided you with friendly and knowledgeable service. We appreciate your feedback and look forward to assisting you again in the future!"
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B B

November 13, 2025

5  out of  5
rating by B B
"Call Ron’s State Farm for your Insurance & Financial needs immediately! Do not pass up the awesome opportunity to have an understanding and knowledgeable Insurance Agent! I simply cannot recommend Ron and his Agency enough. As an insurance professional for over 20 years I proudly have my policies with Ron Burns State Farm and his talented team! Contact the office straight away to get a quote!!!"
We responded:
"Thank you for sharing such a positive and enthusiastic review! It’s great to hear how highly you recommend our Ron Burns State Farm agency. Your endorsement as an insurance professional with over 20 years of experience really speaks to the quality and trustworthiness of our service. I hope others will find your recommendation very helpful when choosing an insurance agent. If you need any assistance or have questions about insurance, feel free to reach out!"
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Shannon Rogan

October 24, 2025

1  out of  5
rating by Shannon Rogan
"I have been with Ron Burns State Farm for probably about 10 years. I was researching insurance quotes and received a quote for nearly $100 less. I called today to cancel my current policy on date 10/25/25 as I was starting my new policy tomorrow on the 25th. Amanda was extremely rude, disrespectful and unprofessional. She informed me that my policy would be ended effective immediately even though I stated I needed to have the policy ended tomorrow. This is the type of people you employ, doing your customers dirty."
We responded:
"Shannon, thank you for your long-term loyalty to Ron Burns State Farm. We appreciate you taking the time to share your experience. We strive to provide clear and accurate information to all our clients, especially regarding policy cancellations and effective dates, as maintaining continuous coverage is very important. Amanda’s intention was to ensure there was no gap in your coverage, which can sometimes result in immediate cancellations once a request is received. While we hate to lose you as a customer, we understand that you need to do what is best for you and your financial well-being. We apologize if our communication came across as abrupt or disrespectful, as that is certainly not our standard or goal. We value your feedback and will use it to improve our communication and service. "
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Joyce Cauley

October 24, 2025

5  out of  5
rating by Joyce Cauley
"Always a pleasure to talk with anyone in the office. They have always answered our calls in a timely manner leaving us satisfied with questions we may have had. I truly appreciate Ron Burns and his staff for making us feel comfortable doing business with them. We would highly recommend to our family and friends."
We responded:
"Joyce, thanks so much for your 5 Star review. Thanks for your continued trust with your auto insurance, Drive Safe & Save!!"
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Russell Armstrong

October 22, 2025

5  out of  5
rating by Russell Armstrong
"Always very helpful with advice and with answers to my questions. Very prompt and courteous."
We responded:
"Russell, Thank you for your kind feedback! We're glad to hear that you find our advice helpful and our responses prompt and courteous. We're always here to assist you whenever you need."
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Aaron Swallen

October 21, 2025

5  out of  5
rating by Aaron Swallen
"I’m always impressed with the service I receive when dealing with Ron and his team. Everyone is always very polite and helpful. Today Christina helped me navigate questions about my options and costs for a vehicle I’m thinking of purchasing. She took the time to go through all my questions and was very helpful with my extensive list of questions!"
We responded:
"Aaron, Thank you for sharing your positive experience! We're delighted to hear our team provides you with polite, helpful, and thorough service. It's great to know Christina was able to assist you so effectively with your questions and options. We appreciate your trust and look forward to helping you again in the future!"
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Albert Ballard

October 21, 2025

5  out of  5
rating by Albert Ballard
"I have been with Ron Burns and State Farm for more than 15 years and I cannot say enough about the staff, their friendliness, their dedication to the needs of my family and I, as well as their commitment to giving me the best rates possible for the best coverage available. Ron, Sharon, Julie and all the staff are more than just our insurance agency, they are family to us! When I do have a question. they are only a phone call away and they always work to make sure not only does my question get answered, they make sure I understand in detail what the change point is. They are truly the best team in our area! I'd recommend them to any and all who are looking for a reliable team that cares about your needs."
We responded:
"Buddy, Thank you so much for your wonderful review and for being with Ron Burns and State Farm for over 15 years! We’re really happy to be more than just your insurance agency and to have earned your trust. Our whole team loves you back!! We are always here to provide friendly, helpful service and make sure you get the best coverage at the best rates. It means a lot to us that we can answer your questions and support your family’s needs. We really appreciate your recommendation and look forward to helping you for many more years!"
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dean nesselrotte

October 2, 2025

5  out of  5
rating by dean nesselrotte
"Everyone was real nice, and explained all your options. Also the rates are good."
We responded:
"Hey Dean, Thank you so much for your kind words! We're glad to hear that our team was helpful and that you found our rates reasonable. We are competitive with that Lizard & Flo (lol) We appreciate your feedback and look forward to assisting you again in the future!"
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Robby Manley

September 25, 2025

5  out of  5
rating by Robby Manley
"Been using State Farm for over 10 years now, and I ended up switching to Ron Burns office. His team is top notch and personable, and help with every need. They know who you are when you call and always ask how you are doing and checking in on your family. They are very afforadble."
We responded:
"Robby, Thank you so much for your kind words and for trusting us with your insurance needs over the years. We're thrilled to hear that our team has provided you with personable, attentive, and affordable service. Building strong relationships with our clients and supporting you and your family is very important to us. Please don't hesitate to reach out if you ever need anything—we’re always here to help!"
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Jane Nance

September 24, 2025

5  out of  5
rating by Jane Nance
"Great place and they will help you 😊"
We responded:
"Jane, Thank you for your positive feedback! We're glad to hear you had a great experience and found the team helpful. Your kind words mean a lot to us! 😊"
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Amy Capers

August 29, 2025

5  out of  5
rating by Amy Capers
"I have had Ron Burns for at least 15 years, super great people working there!"
We responded:
"Amy, Thank you so much for your kind words and loyalty over the past 15 years! We're thrilled to hear that you’ve had a great experience with agency and our team. We truly appreciate your support and look forward to continuing to serve you!"
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Steve Boysel

August 19, 2025

5  out of  5
rating by Steve Boysel
"Just wanted to share a quick review regarding Ron. My mom recently went into memory care and prior to that, she was using Ron as her insurance agent. I contacted him and he helped me navigate the long-term care insurance process. Even though I did not know him, and he was not my agent, he went above and beyond in helping make this difficult process easier. He has even checked in with me to see how Mom is doing. I cannot thank Ron enough for his professionalism and kindness. Would strongly recommend Ron to anyone looking for a good and caring agent. Thanks again, Ron."
We responded:
"Steve, thank you so much for your kind and heartfelt review. I’m truly grateful I could support you and your mom during this challenging time. It means a lot to me to know that my efforts made the process a little easier for your family. Please know that I’m always here if you need anything or have any questions moving forward. Thanks again for your recommendation and trust — it truly means the world to me."
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Linda Booth

August 18, 2025

5  out of  5
rating by Linda Booth
"Julie Massie is just an absolutily fancastic agent. The whole office is absolutily wonder to work with. Julie made my experience as painless as posible. 5 star rating"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Julie and the entire team made your experience smooth and enjoyable. Your 5-star rating means a lot to us, and we look forward to assisting you again in the future!"
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Misty Turner

August 8, 2025

5  out of  5
rating by Misty Turner
"I had the pleasure of getting Christina when I called. She was so lovely. Loved her sweet spirit and positivity. It’s because of her that I decided to go w/ State Farm. Christina was very thorough and answered all the crazy questions I had and was very patient w/ me through the process. Thank you so very much Christina. You’re an amazing person. You rock!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Christina provided you with such a positive and thorough experience. She's truly a valued member of our team, and we're glad her patience and positivity helped make your decision easier. We'll be sure to share your wonderful feedback with her. Welcome to the State Farm family! If you ever need anything else, don’t hesitate to reach out. You rock too!"
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Bret'tnee McCoy

August 7, 2025

5  out of  5
rating by Bret'tnee McCoy
"- I cannot express how wonderful this insurance company has been for me. They really treat you like family and they make sure that they meet all your needs in an exceptional way. I am so grateful to have found them. They are so kind and welcoming, and They make everything as easy for the consumer as possible."
We responded:
"Thank you so much for your heartfelt review! We're thrilled to hear that you feel treated like family and that we've been able to meet your needs in such an exceptional way. Our team is dedicated to providing kind, welcoming service and making the process as easy as possible for our customers. Your gratitude means a lot to us, and we're honored to have you with us. If you ever need anything else, we're always here to help!"
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Deanna Cook

July 28, 2025

5  out of  5
rating by Deanna Cook
"The agent, Christina, I spoke with was knowledgeable and understood that I was going from a house to a condo that is a whole different kind of insurance. Very friendly and helpful and made sure she was including eveything I ask for in the contract. She wanted to make sure I understood what she had submitted and was most willing to address any concern or questions I had."
We responded:
"Thank you for your kind words! We're delighted to hear that Christina provided knowledgeable and friendly service, especially in helping you transition from a house to a condo insurance. It's great to know she ensured all your requests were included and took the time to make sure you fully understood the contract. We appreciate your feedback and are always here to assist with any future questions or concerns!"
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James Powell

July 18, 2025

1  out of  5
rating by James Powell
"I am contractor and have been in the roofing industry for a little under five years. A property covered under Ron Burns State Farm had 36 inch IKO Gentry shingles with damage to each facet. The claim has been going on for two months and I have been trying to get in contact with claims adjuster. I have left over a dozen voicemails over the past month and two weeks, no phone call back. They said to use a Tamko Glass Seal 3 tab to make the repair and document it. Ohio is a matching state by law they completely disregarded manufacture specifications and building cod. Ohio Residential Code 904.2 states that all material used on the roof must be compatible with one another. Another reason as to the repair cannot be made is the seal on Tamko 3 tab the sealant strip is on the top side of shingle and IKO's is on the bottom. As a homeowner you have to fight to get the coverage you pay for!"
We responded:
"Mr. Powell, thank you for taking the time to share your feedback. I see that you are not listed as one of our clients, and I would love the opportunity to address your concerns directly. Please feel free to contact us at 937-653-4361 so we can discuss this further and clarify any issues. We value all feedback and strive to improve our services. Thank you again for your input!""
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Evelyn Lucas

June 25, 2025

5  out of  5
rating by Evelyn Lucas
"Ron Burns State Farm Agent and his associates are always willing to help their clients no matter what the situation might be, whether it is their clients fault or their client got hit by another car, it doesn't matter to them and they also help with car rentals if you should need one, if you have that on your policy. If you have an issue with your residence they help with that also and find the right people to assist you with repairs. I receive phone calls at my job, and I cannot believe the amount of people that call me and ask for assistance because their insurance company is unwilling to assist them and have told them to contact the other insurance company of the at fault driver themselves. Thank you, all the Associates at Ron Burns Insurance Office."
We responded:
"Evelyn, Thank you so much for your kind words and for taking the time to share your experience with us! We are dedicated to providing the best possible service to our clients, regardless of the situation. It’s wonderful to hear that you appreciate our commitment to assisting you with your insurance needs, whether it's for auto claims, home issues, or rental car arrangements. We understand how stressful it can be to navigate insurance matters, and we strive to be a reliable resource for our clients. Your feedback reinforces our mission to support our community and ensure that everyone receives the help they need. Thank you once again for your trust in us. If you ever need anything or have further questions, please don’t hesitate to reach out!"