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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Brandon Finch

September 6, 2023

1  out of  5 rating by Brandon Finch
"My mom's roof has a hole in the roof and the service provided has been extremely neglected. The rain has caused extensive damage inside and out of the home. Ron received video of water pouring into the home. Ron didn't do anything after several attempts to assist in this crisis. People from state farm came to the residence but nothing was done in a urgent fashion. My step father has been with State Farm since the 1960s. Customer service on this item is unacceptable & embarrassing for the company. They are a elderly couple by the way. Hopefully customer service will improve at this branch. Ron claimed "The roof was incorrectly installed" Mom did end up receiving a check from State Farm but the overall experience was unprofessional and almost like they were taken advantage of or not really concerned with assisting with the repair. It rained and rained, while Ron sat comfortable at his desk.. Hopefully Ron will provide better service or retire."

Pepe Garves

August 29, 2023

5  out of  5 rating by Pepe Garves
"I'm very happy how they treated me. They we're very nice and helpful. They helped me when no one else would help me."

Iris Fricke

August 11, 2023

5  out of  5 rating by Iris Fricke
"They got me a quote that is almost half of what I have been paying. Quick and easy process with super friendly and helpful staff"

Paul Neff

August 10, 2023

4  out of  5 rating by Paul Neff
"My experience with Burns State Farm has been a pleasure made simple by the professional staff and auto pay. Your staff are always cordial, friendly and easy to work with. 😉 Thanks for a great experience. By the way if I don't get the loan for a new roof I won't hold it against anyone you or the WPCU."

Tracy Barnhart

August 7, 2023

5  out of  5 rating by Tracy Barnhart
"Always friendly and helpful"

jessica bonalumi

July 17, 2023

5  out of  5 rating by jessica bonalumi
"Amazing help. Very convenient. Definitely would recoup anyone!"

Chris Barr

June 27, 2023

5  out of  5 rating by Chris Barr
"Always pleasant, no matter how busy the office is they will treat you like your the only customer. If you aren't covered by them , then do so ."

Kim Blair

June 27, 2023

5  out of  5 rating by Kim Blair
"Christina was awesome to work with! She made this process very easy!! 😊"

Sam Houshel

June 26, 2023

5  out of  5 rating by Sam Houshel
"Ron Burns and his staff were amazing working with us on are fire claim. They were all very sincere and cared about getting our house back to normal. We have been with Ron for over 30 years and it has always been a pleasure to talk and work with him and his office."

Kelli Downey

June 15, 2023

5  out of  5 rating by Kelli Downey
"This office is fantastic and everyone working there! I’ll never go anywhere else!"

Doug Hoffman

May 24, 2023

5  out of  5 rating by Doug Hoffman
"Ron Burns and his team have always been there when we needed them."

Patricia Hedgeman

May 10, 2023

5  out of  5 rating by Patricia Hedgeman
"Oh, they are very patient and I’m glad cause sometimes I’ll be feeling the attitude but they don’t bring it out of me. Thank You!!"

Tonya Price

May 3, 2023

5  out of  5 rating by Tonya Price
"I give State Farm a 100 out of 100. They had went above my expectations. They saved me money from the insurance I had plus renters insurance included. Very friendly and nice staff! I add multiple questions to make sure it was what I needed and Christina bless her heart had the patience with me. I highly recommend State Farm be your go to insurance."

JW Rucker

May 2, 2023

5  out of  5 rating by JW Rucker
"Ron is AWESOME!! We called several other insurance agencies in the area and had trouble simply getting a quote from someone for liability insurance for our small business here in Urbana. Ron answered the phone, was very attentive, and got us everything we needed. Quite frankly, the price for the policy was incredible, and the service was superior! We will be clients for a very long time, and I would recommend to anyone, specifically business owners looking for general liability policies!!"

Eric Olson

May 2, 2023

5  out of  5 rating by Eric Olson
"I called on May1st to inquire about business insurance (liability) for my company in town here. I got quoted and finalized within 24 hours. Easy process, attention to detail etc. highly recommmend"

Debbie Inskeep

April 26, 2023

5  out of  5 rating by Debbie Inskeep
"Couldn't be helped any better."

Nikki Sizemore

March 31, 2023

5  out of  5 rating by Nikki Sizemore
"Thanks for putting up with all my phone calls and visits. Finally after 4 long weeks, I have my car back. Thanks for always understanding and helping me get my car fixed."

william brown

March 28, 2023

5  out of  5 rating by william brown
"Very thorough on making sure I had the coverage I needed and wanted, couldn't ask for anybody more friendly. Very polite Quick easy and painless. Would recommend to anyone needing insurance"

Penny Lovett

March 24, 2023

5  out of  5 rating by Penny Lovett
"I have been with Ron Burns for 24 years. Ron and his staff always give excellent service and answer any questions we may have at the time. They answer voice mails and emails in a timely fashion. Ron and his staff are very personable, courteous and professional. I recently called in to question the increase in our premium and Christina did an excellent job in explaining the increase. If you are looking for an agent that looks out for you then give Ron a call."

Randy Robb

March 16, 2023

5  out of  5 rating by Randy Robb
"Ron and his staff are second to none! I have been a client for many years and highly recommend Ron Burns State Farm insurance for all your needs!"

Rick Haggard

March 13, 2023

5  out of  5 rating by Rick Haggard
"Effective and reposponding to my requests"

Cheri Rodgers

February 28, 2023

5  out of  5 rating by Cheri Rodgers
"Ron and his staff are amazing! Ron listened to me several times on the phone crying and guiding me through things after my car accident. They are a wonderful and compassionate team."

Chris Eaton

February 20, 2023

5  out of  5 rating by Chris Eaton
"Unbelievable customer service and great rates. Saved hundreds when I switched to State Farm."

MsNiki 77

January 11, 2023

5  out of  5 rating by MsNiki 77
"Great customer service, very reasonable rates and awesome coverage! Christina went above and beyond to help switching coverage from another company. 🙂"

Carey Jones

January 10, 2023

5  out of  5 rating by Carey Jones
"Rob Burns and his staff are what you call the picture of community. We have been customers for over 15 yrs and they continue to provide over the top service! #mystatefarm"